Measuring Impact in an Inclusive 3PL: What We Track and Share
If you cannot measure impact, you are left with slogans.
We track both logistics performance and inclusive employment impact—and we share those numbers with brands.
Core logistics KPIs
We report the basics:
- Orders shipped per day, week, and month.
- On-time ship percentage against SLA.
- Pick and pack accuracy.
- Return processing times and reasons.
These metrics show whether the operation is performing at the level your customers expect.
Impact KPIs: hours, workers, and advancement
We add:
- Total hours worked by people with disabilities across sites.
- Number of workers engaged and retained over time.
- Advancement: workers who take on more complex tasks or responsibilities.
Impact is not just "jobs created"; it is meaningful, sustained participation.
Verifying numbers with nonprofits and staying honest
We cross-check:
- Reported hours with nonprofit timekeeping.
- Worker counts with partner staff rosters.
- Advancement stories with supervisors and job coaches.
If a metric cannot be verified, we do not publish or promote it.
What we will and will not claim in marketing
We will:
- Connect your brand's volume to real hours worked.
- Share site-specific stories with permission.
- Provide anonymized aggregate data for ESG reporting.
We will not:
- Claim that a single purchase "saves" anyone.
- Inflate numbers or conflate different types of impact.
- Promise outcomes we cannot control.
Quick FAQ
Can brands use these metrics in their ESG or CSR reports?
Yes. The data is structured to plug into standard ESG and impact frameworks.
Do you charge extra for impact reporting?
We treat basic impact reporting as part of how we do business, not as an add-on product.
Learn about our services or contact us to discuss how we measure what matters.
