Privacy Policy

Black River Logistics, LLC ("Black River," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Personal Information: We may collect personal information that you provide to us, including:

• Name and contact information (email, phone, address)
• Shipping addresses (origin and destination)
• Payment information (processed securely through third-party providers)
• Business information (company name, order volume)
• Account credentials

Automatically Collected Information:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our site
• Referring website

We use the information we collect to:

• Process and fulfill shipping and fulfillment orders
• Communicate with you about your orders and services
• Process payments
• Provide customer support
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

We may share your information with:

• Shipping Carriers: To process and deliver your shipments (USPS, UPS, FedEx, etc.)
• Payment Processors: To securely process your payments
• Service Providers: Third parties who assist in our operations
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

We use cookies and similar technologies to enhance your experience on our website. These help us remember your preferences, understand how you use our site, and improve our services.

You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Shipping records are typically retained for seven (7) years for tax and legal compliance purposes.

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications
• Non-discrimination: We will not discriminate against you for exercising these rights

To exercise any of these rights, please contact us using the information below.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: